Complaints Procedure

Our Commitment to You

Dentistry 442 is committed to providing the highest standard of dental care to all patients at our practice in Wardle, Rochdale. We understand that there may be times when you feel dissatisfied with the care or service you have received. We take all complaints seriously and will investigate them promptly, fairly and thoroughly.

How to Make a Complaint

You can make a complaint in any of the following ways:

• Email us: hello@dentistry442.com
• Call us: 01706 XXX XXX
• Write to us: 442 Roch Valley Way, Wardle, Rochdale, OL12 9PX
• Speak directly to the Practice Manager in person

What Happens When You Complain

1. We will acknowledge receipt of your complaint within 3 working days.
2. We will investigate your complaint thoroughly, including speaking with all relevant members of staff.
3. We aim to provide a full written response within 10 working days. If this is not possible, we will contact you with an update.
4. If you are not satisfied with our response, you have the right to escalate your complaint to an independent body.

External Escalation

If you remain dissatisfied after our internal investigation, you may refer your complaint to:

• Dental Complaints Service
  Telephone: 0208 253 0800
  www.dentalcomplaints.org.uk
• General Dental Council (GDC)
  Telephone: 020 7887 3800
  www.gdc-uk.org
• NHS Complaints (NHS patients only)
  Contact the NHS Greater Manchester Integrated Care Board.

Responsible Person

The responsible person for handling complaints at Dentistry 442 is the Practice Manager. All complaints are handled in strictest confidence and will not affect the standard of care you receive.

Last updated: July 2026